roomie

Roomie support

How can we help?

For account, privacy, moderation, purchase, or service questions, contact the Roomie team. Include enough detail for us to understand what happened, but never send your password or verification code.

Account access

Include the email used for your Roomie account, your device platform, and a concise description of the issue. Never include your password, verification code, or full payment-card information.

Privacy and data requests

Email us to request access, correction, or deletion of your personal information. You can also manage profile visibility and device permissions from the app's settings.

Purchases

Include the Links bundle, approximate purchase time, and Apple transaction reference when relevant. Billing and refund decisions are handled under Apple's terms and policies.

Safety and moderation

Use mute, block, or report in the relevant Roomie screen. For urgent account-safety concerns, email us with the affected profile, room, or conversation identifier.